How to Resolve PDP Authentication Failure

The "PDP Authentication Failure" error may be related to your settings or the validity of your eSIM data.

Please verify the following:

• The APN is correctly set according to the information from your eSIM installation page (all lower case and one word, if required).
• You have remaining data on your eSIM. Attempting to connect with no remaining data may trigger this error.
• Your device is connected to the supported network as specified on your eSIM installation page.

To find your eSIM installation page and all relevant details, go to My eSIMs > Details > Install eSIM, and scroll down the page. If you have verified these settings and still face issues, please try resetting your network settings.

To reset your network settings*:

• Open Settings on your device
• Navigate to General
• Select Reset
• Choose Reset Network Settings
• Restart your device

*Resetting network settings will clear existing WiFi networks and passwords, cellular settings, and VPN and APN settings.

If the issue persists, please contact us for further assistance.

If you have any questions, feel free to reach out to support.