1.What Information Do We Collect?

1.1. Personally-Identifiable Information

We collect personally identifiable information when you knowingly provide it to us. This may occur when you sign up for our newsletter or chat, create an account, request more information on our contact us page, respond to a survey or questionnaire, and provide personal information such as your email address, name, phone number, or other relevant details. In accordance with applicable law, personally identifiable information includes personal data.

1.2. Sensitive Personal Data

Please refrain from providing or disclosing any sensitive personal information, such as social security numbers, details concerning racial or ethnic origin, political opinions, religious or other beliefs, health-related data, biometric or genetic characteristics, criminal background, or trade union membership, through our services or otherwise. If such sensitive personal data is inadvertently sent or disclosed to us when submitting content through our services, you thereby consent to our processing and utilization of said sensitive personal data in compliance with our policy. If you do not agree to our processing and use of this sensitive personal data, please refrain from submitting such content. It's important to note that even if this information is provided, we will not store it on our side.

1.3. Non-Personally-Identifiable Information

We may gather and combine non-personally identifiable information that does not individually or in combination allow for your identification by itself or with other data accessible to a third party. This data might encompass details such as the referring website, your IP address, browser specifications and language, hardware specifications, geographical location, and the times and durations of access. Additionally, we might accumulate navigation-related data, including the content or pages of the service you view, the links you interact with, and other activities associated with the service. We utilize this information to analyze usage patterns, aiding in the enhancement of the Service.

1.4. Cookies, Pixels and Local Storage

We might gather data through the use of cookies, small files stored on your computer or mobile device's hard drive by a website. These cookies may be both session-based (which expire upon closing your web browser) and persistent (which remain until deleted) to offer a more personalized and interactive experience while using the Services. Our use of cookies falls into two primary categories: (1) first-party cookies, exclusively served by us to recognize your device when revisiting any site or application within the Services, and (2) third-party cookies, served by service providers on sites or applications, allowing such providers to identify your device when visiting other websites.

2. Cookies We Use

2.1. Type of Cookies

The Services employ various types of cookies serving different purposes:

• Strictly Necessary Cookies: These cookies are essential for accessing the Services, allowing you to use specific features like logging into secure areas and facilitating fast loading of content.
• Functionality Cookies: They help in remembering your preferences, language settings, login details, and adjustments made to your account or preferences, aiming to provide a personalized experience.
• Performance Cookies: Used to collect aggregated data about service traffic and usage patterns without identifying individual visitors, enabling more efficient operation and monitoring of service activity.
  We utilize Google Analytics for this purpose, which uses its own cookies. More information about Google Analytics cookies can be found here. You can learn about Google's data protection here. To opt-out of Google Analytics, you can use this link.
• Targeting Cookies / Advertising Cookies: These deliver relevant ads, control ad frequency, and measure campaign effectiveness. They're often placed with the operator's permission by advertising networks, remembering website visits and sharing information with other organizations.

2.2. Disabling Cookies

Information about disabling cookies, Google AdWords Conversion Tool, and opt-out options can be found at the provided links.

2.3. Facebook Custom Audiences

Explanation about Facebook communication tools, the generation of non-personal checksums, and opt-out information can be found in the provided links.

2.4. Pixel Tags

Pixel tags, also known as web beacons, are used to track user actions without storing data on users' devices, assisting in marketing campaign success and content management.

2.5. Do Not Track Signals

Information is provided regarding the Services' response to "Do Not Track" signals and where to find further details on the topic.

3. What Do We Do With The Information That We Collect?

3.1. Information That We Collect

Information Collection and Usage

eSIM-Türkiye does not share personal information with outside parties except as disclosed in this privacy policy. Your provided personally identifiable information is used for specific purposes:

• Operating, maintaining, and enhancing the Services
• Managing accounts, communication, and customer service
• Administering promotions and sending necessary information
• Processing payments and complying with applicable laws

Sharing of Information

We may share information with service providers for necessary functions and use data to offer improved services. With consent, marketing emails and messages may be sent. Data may be transferred to MailChimp for processing, following their Privacy Policy and Terms.

Data Retention and User Rights

We retain your information as required for service provision or as permitted by law. Users can access, correct, or request the deletion of their data. Opting out may affect certain service functionalities.

eKYC Information

For identity verification, an electronic Know Your Customer (eKYC) check may be required, partnering with Jumio for verification purposes, ensuring data is not stored in our systems.

4.Disclosure of Information

eSIM-Türkiye prioritizes safeguarding your personally identifiable information and generally refrains from disclosing it except in the following circumstances:

1. When we have your explicit permission, including the permission granted through your acceptance of this Privacy Policy.
2. In good faith, when legally required by relevant statutes, regulations, ordinances, court orders, or subpoenas.
3. If the disclosure is essential to rectify false or misleading information, address manipulative or deceptive activities, or respond to violations of the law; or if you are informed at the time of data collection.
4. When sharing your information is necessary to provide the product or service you've requested.
5. In cases of a sale, merger, transfer, or disposition of business assets or stock, where disclosure is made under confidentiality restrictions. eSIM-Türkiye may share non-personally identifiable information, in aggregate form only, with advertisers and partners.

5.Children’s Policy

The Terms of Service explicitly state that Users must:

1. Be 18 years or older, or
2. Be 13 years or older if (a) an emancipated minor or (b) possess legal parental or guardian consent.

eSIM-Türkiye does not knowingly collect personally identifiable information from users under 13 years of age. If we become aware that we have unintentionally gathered personal information from a user under the age of 13, we will take steps to identify and remove that information from our database.

6.International Usage

The Service, owned by eSIM-Türkiye, is accessible in Europe and globally. For data protection, eSIM-Türkiye acts as the controller and, unless specified otherwise, is the data processor. Information collected might be stored, processed, and accessed in jurisdictions where privacy laws might differ and offer less protection compared to your home jurisdiction.

eSIM-Türkiye has engaged third-party service providers to handle logistics and customer support for an efficient 24/7 service. Some data must be shared with and transferred to these third parties to ensure service fulfillment. All involved third parties are bound by confidentiality agreements and have limited access to eSIM-Türkiye's database solely for providing support.

7.How to Change or Update Information

If you have inquiries or concerns regarding this privacy policy or wish to have your personally identifiable information removed from our records, please reach out to eSIM-Türkiye via email at info@esim-turkiye.com.

8.Security and Encryption

We adhere to widely accepted industry standards to safeguard your personal information. While we employ physical, electronic, and procedural measures to maintain the confidentiality of online-collected information, it's essential to note that no method of transmission or electronic storage is entirely secure.

Our service incorporates security measures to mitigate the risk of data loss, misuse, or alteration. We utilize standard Secure Socket Layer (SSL) encryption for transmitted information and maintain all service data on secure servers. Stored data access is fortified with multi-layered security controls, including firewalls, role-based access, and password protection.

It is your responsibility to ensure the security of your password. If you suspect that the security of your interaction with us has been compromised, please promptly notify us by contacting info@esim-turkiye.com.

9.Changes to This Policy

We retain the right to modify the terms of this privacy policy at any time. In case of any alterations, we will update the "last updated" date at the top of the policy. Should there be significant changes in this statement or in the way we intend to use your personal information, we will notify you by prominently displaying the changes here, on our home page, or by sending you an email. We encourage you to review this policy whenever you visit our websites or applications.

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1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The overarching Terms and Conditions outlined herein are binding for all services provided by eSIM-Türkiye pertaining to the resale of prepaid eSIMs, as detailed on the website https://www.esim-turkiye.com. Any deviations from these terms will require explicit written consent for acceptance by eSIM-Türkiye.

Our Terms and Conditions can be found on the website https://www.esim-turkiye.com

eSIM-Türkiye will only consider alternative clauses with the explicit written agreement.

2. DESCRIPTION OF SERVICES

2.1. eSIM RESELLING

eSIM-Türkiye specializes in reselling prepaid eSIMs.

Customers can register and purchase SIM cards via the website https://www.esim-turkiye.com and/or the eSIM-Türkiye App. Payments are processed through PayPal (https://paypal.com) and Stripe (https://eSIM-Turkiye.com) using a virtual credit card imprint.

2.2. REGISTRATION FOR USING eSIM-Türkiye SERVICES

To utilize eSIM-Türkiye services, the customer is required to agree to the General Terms and Conditions. When accessing the website https://www.esim-turkiye.com, the client provides the following information directly on the web browser, either personally or through an intermediary service provider (such as a hotel or travel agency): First Name, Last Name, Billing Address, and Email Address.

2.3. eSIM-Türkiye ENGAGEMENTS

eSIM-Türkiye will make reasonable efforts to deliver quality service to the Customer. However, eSIM-Türkiye does not guarantee that the service will be uninterrupted, provided on time, or completely safe and free from faults.

2.4. CUSTOMER ENGAGEMENTS

When utilizing the Equipment or Services offered by eSIM-Türkiye, the Customer must refrain from any actions that are abusive, illegal, or fraudulent, and must also avoid actions that result in impairment or damage to the Network.

If the Customer violates its obligations according to Sec. 2.4, eSIM-Türkiye reserves the right to suspend the Customer's use of the Service. Throughout any suspension period, the Customer is still obligated to pay all Charges specified in this Agreement concerning the suspended Services.

2.5. DEVICE COMPATIBILITY

The Customer bears the responsibility to confirm that their device is eSIM compatible and network-unlocked. The compatibility of the device may vary based on the carrier and country of origin. It is essential for the Customer to review the list of eSIM-compatible devices provided at the checkout.

Upon checking the box to confirm the compatibility of the Customer's device with eSIM, the Customer assumes responsibility for the accuracy of the information provided.

The eSIM compatibility list is not comprehensive, implying that newly announced eSIM-compatible devices might require addition.

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between eSIM-Türkiye and the Customer commences upon the completion of the order made on the eSIM-Türkiye website https://www.esim-turkiye.com or through the eSIM-Türkiye app.

The responsibility for activating the eSIM and acknowledging the Activation Policy lies with the Customer.

The contract will be terminated if the Customer does not maintain an active data package or if the eSIM is removed from the designated device..

4. CHARGES AND PAYMENT

4.1. PAYMENT CONDITIONS

The supported payment methods for eSIM-Türkiye services are Credit/Debit Card, PayPal, Google Pay, Apple Pay,Stripe, Alipay .

The currency of payment is in Euro (€).

The credit card transaction will be handled and secured by eSIM-Türkiye through payment service providers PayPal (https://paypal.com) and Stripe (https://www.eSIM-Turkiye.com).

4.2. CHARGES FOR USE

4.2.1. VAT Inclusion

eSIM-Türkiye declares that all Charges include Value Added Tax (VAT) unless stated otherwise.

4.2.2. Claims and Offsetting

The Customer does not have the right to set off any of its claims against claims made by eSIM-Türkiye, unless the Customer's claims are undisputed or have been validated by a final court judgment.

5. DELIVERY

Upon purchase, the Customer will promptly find the acquired eSIM listed under the "My eSIMs" tab on the eSIM-Türkiye website https://www.esim-turkiye.com and/or the eSIM-Türkiye app.

Following the purchase, the Customer will receive a confirmation email. However, all information regarding the eSIM installation will exclusively be accessible through the user's eSIM-Türkiye account.

6. REFUND / CANCELLATION / MODIFICATION POLICY

If the eSIM cannot be installed and used due to a technical issue originating from eSIM-Türkiye, the Customer retains the right to request either a refund or a replacement eSIM.

6.1. REFUNDS AND CANCELLATION

6.1.1. POLICIES AND GUIDELINES

A request for a refund can be submitted within thirty (30) days from the date of purchase in cases where activation becomes impossible after exhaustive collaborative troubleshooting.

6.1.2. Cooperation and Criteria

Collaboration with the Customer to promptly address the issue is necessary for a refund to be approved.

The validity of each data package varies. Once the validity period expires, no refunds will be provided for any remaining data.

No reimbursement or compensation will be provided for charges that are not directly associated with the Customer's eSIM-Türkiye eSIM account.

Refunds might be declined in instances of fraudulent or unauthorized purchases, as well as accidental purchases.

Concerns or disputes regarding charges must be reported within twelve (12) days upon receipt of the invoice.

Requests for refunds on eSIMs bought solely with Airmoney earned from vouchers can be made within 30 days from the purchase.

Any other refund requests will be individually assessed on a case-by-case basis and might incur a processing fee.

6.1.3. USE OF AIRMONEY

Airmoney is a credit reward system that offers users a 5% cashback credited to their eSIM-Türkiye account.

Customers have the opportunity to earn Airmoney as a reward for purchases conducted through specified payment methods.

Airmoney cannot be accrued when a discount or referral reward is utilized.

Airmoney can be utilized for purchases or combined with specific payment methods. However, its usage is not transferable between accounts.

6.1.4. REFUND PROCESS

To initiate a refund, please reach out to eSIM-Türkiye's support team and furnish the necessary information to support the refund request.

Refunds can be issued through the original payment method or credited as Airmoney to the account.

Refunds processed through the original payment method may take up to thirty (30) business days, while refunds credited as Airmoney are immediate.

6.2. MODIFICATION

eSIM data packages from eSIM-Türkiye are provided as-is, and no further alterations or customizations can be accommodated based on individual requests once purchased.

7. LIABILITY AND WARRANTY

eSIM-Türkiye is not liable for any adverse consequences resulting from the service intermittently not being available. There is no guarantee of uninterrupted availability of the network service by eSIM-Türkiye.

To make any requests, please send an email to info@esim-turkiye.com.